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TERMS AND CONDITIONS
Customers are requested to read the following terms and conditions before entering into a contract with Transylvania Live – expert in Transylvania SRL doing business as Rent Helicopters ("we", "the company"). By undertaking a flight with Rent Helicopters, the customer agrees to the terms and conditions contained within this document between the company, customer. The terms of our contract do not affect consumers' statutory rights under the law of European Union. The company reserves the right to vary or revoke these terms or make such additional terms as it may consider appropriate.
Definitions
"Customer" means the person or business who/which orders or purchases a voucher or submits a deposit for a charter flight;
"Price" means the cost of the voucher inclusive of VAT (current rate) or the cost of a charter flight exclusive of VAT (current rate);
"Recipient" means either the customer or the nominated person who will redeem a voucher or undertake a charter flight;
"The company" refers to Rent Helicopters and all its employees;
"Voucher" means the voucher issued by the company, which entitles the customer or recipient to the flight(s) detailed therein;
General The Flight(s) descriptions and illustrations: All statements, representations and illustrations ("the statements, representations, illustrations") contained on the company's website, the company's advertising or otherwise communicated shall not bind the company in any way. The company reserves the right to alter any statements, representations and illustrations at its own discretion. Whilst we make every effort to ensure the descriptions and pictures contained within this web site are a true reflection of the product, they do not form part of any contract.
Health
By booking a flight the customer or recipient confirms that he or she is medically and physically fit and able to participate in it. If a customer, recipient has any medical condition or disability or knows of any other factor, which may adversely affect his or her participation, he or she must advise the company in writing at the time of booking, even if such details have been given in connection with previous flights. The company may decline to accept an individual booking if they consider that they cannot properly meet that individual customer's, recipient's needs and requirements, or if they otherwise consider in their absolute discretion that participation should be refused.
Gift Vouchers
Minimum Numbers for flights: The Company may withdraw or postpone a flight because bookings from customers or recipients are below the minimum number required for the flight, under these circumstances an alternative date will be offered.
Location and Flight Times: The timing of a flight as stated in the brochure, website or otherwise communicated is given as a guide only and shall not be binding on the company. The company reserves the right to reschedule the time or location of any flight at short notice. Some events may be attended by other members of the public, and therefore unavoidable delays may occur. Delays, curtailments and breakdowns are often outside our control and therefore whilst we will endeavor to resolve any immediate issues, We cannot accept responsibility.
Flight Restrictions: Gift vouchers offered have restrictions applied to their sale with reference to age; weight; and physical size restrictions. We are not responsible for any unsuitable vouchers being purchased and these restrictions being breached. If you are unsure of the suitability of a particular voucher please email us at affiliate@rent-helicopters.com with your query and we will respond accordingly. We must be informed in advance of any passenger weighing 108kg or over, or standing 190cm or over.
Price
The price stated on the website and brochures/leaflets or otherwise communicated is correct at the time of going to press or when communicated but the company reserves the right to change prices without notice subject to the Company informing the Customer of the new price at the time of ordering. The Customer shall pay the price in full at the time of ordering the voucher and no voucher shall be issued unless the full price has been paid. Where a particular flight has increased in price since the issue of the customer's voucher, the customer may be required to pay a supplement. The company will communicate such supplements to customers, recipients as soon as is practicably possible.
Flight booking: Flights may be booked by e-mail, telephone, fax or by post. A booking shall only be accepted when full payment for the flight has been received in cleared funds. Please do not arrive at a venue expecting to redeem your gift voucher without first receiving a booking confirmation.
Payment
Payment for activities and vouchers may be by credit card, cash or cheque. Full payment must be received in cleared funds prior to departure.
Please note: Payments made by American Express will attract a 2 % surcharge.
Voucher issue: On confirmation of payment of the price by the customer the company shall issue the voucher(s) to the customer. The issue of a voucher does not constitute the confirmation of a particular date for a booking.
Voucher validity: The voucher remains valid for a period of 6 months from the date of issue. The customer or recipient will not be permitted to commence the flight unless they are in possession of a valid voucher.
Voucher transfer: Vouchers are non-transferable. Valid only for the person(s) named on the voucher.
Voucher loss: In the event of voucher loss, no replacement voucher will be issued.
Ad-hoc Charters
Payment: A 25% deposit is required to confirm a booking. The remaining balance is due as cleared funds 30 days before departure.
Weather Restrictions
Legal Minima (CAT): The company legal minima for Commercial Air Transport (Charter) are:
• Cloud base: minimum 600 ft (night 1200 ft)
• Visibility: 3000m or greater (night 6000m or greater)
NOTE: The aircraft Commander's decision taking into consideration all conditions and the proposed task, whether meeting the above criteria or not, is final.
Weather cancellations: In the event the weather on the day of the flight is not suitable, the customer will have the option to take the same flight details on a different date or receive a refund.
Cancellations
Flight cancellations: All flights are offered subject to availability and weather conditions; therefore, the Company cannot guarantee that the flight will not be cancelled due to availability or adverse weather conditions. Under such circumstances, the customer will have the option to reschedule the flight for an alternative date, or receive a full refund, less 10%. The Customer or the Recipient shall not be eligible for a refund of the Price if the flight does not take place due to events beyond the reasonable control of the Company.
Technical cancellation: Should cancellation of the flight occur due to aircraft technical reasons, the Company will endeavor to transport the Customer(s) to the final destination by alternative means, by air or surface transport. Any failure of the Company to achieve this will result in the Customer receiving a full refund.
Booking alterations: Once a flight is booked for a specific date there may be alteration charges should the booking require alteration, depending on the venue. The maximum charge will be 10% of the cost of the flight.
Cancellation charges
Cancellation charges will be payable at the time of cancellation by a customer, recipient or someone acting on their behalf.
Customer Cancellation Penalties
31 or more days prior to the service full refund less 10%
30–15 days in advance will be charged 50% of the price;
14 or less days in advance will be charged 100% of the price.
When refunding, the bank commissions will be client’s responsibility. Transylvania Live - Expert in Transylvania operates refunds by bank transfers.
Conditions of Carriage
Rent Helicopters will not seek to limit or exclude its liability in the event a passenger dies or is injured as a result of an accident on any of its flights. If it is proved that the passenger has caused or contributed to his injury or death by his own negligence, then Rent Helicopters may be exonerated wholly or in part from its liability in accordance with the law. Any sum paid in advance will have to be accounted for when any damages payable to you or your family are finally determined. The potential liability of Rent Helicopters above is insured up to / beyond a reasonable overall limit recommended / prescribed by the CAA.
You must not carry
• Firearms of any type including replicas or toys
• Explosives such as fireworks, flares, toy gun caps
• Gases such as camping or compressive gas cylinders tear gas, mace or CS devices
• Gas powered devices (other than hair curlers) such as culinary blow torches or soldering irons
• Flammable materials such as petrol, lighter fuel, paint, thinners, non-safety matches, fire lighters
• Poisons such as weed killers, insecticides
• Corrosives such as filled car batteries, mercury
Security requirements further restrict the carriage of sharp items, such as knives, in hand baggage. Contact Rent Helicopters for further information on these restricted items.
Aircraft Limitations
All quotes and bookings are subject to the aircraft operating within its weight and balance limitations as specified in the aircraft Flight Manual and the Company Operations Manual. We must be informed in advance of any passenger weighing 108kg or over, or standing 190cm or over.
Website
Use of this site is provided by Rent Helicopters. Whilst Rent Helicopter shave endeavored to ensure that all information on this site is correct, the contents of this site are provided to you "as is" without representation or warranty of any kind (express or implied) including, without limitation, any implied warranties of merchantability, fitness for a particular purpose or non-infringement.
Rent Helicopters accept no liability for any statement, inaccuracy or omission on this site.
Rent Helicopters accept no liability for any direct, special, indirect or consequential loss or damages of any kind resulting from the use of any information obtained directly or indirectly from this site or for any viruses that may infect your computer equipment or other property on account of your access to, use of, downloading of or browsing in this site. All such liability is excluded to the fullest extent permitted by law. The information on this site is subject to change and may be amended or withdrawn at any time without notice. These Conditions of Use may be changed at any time without notice.
FINAL DISPOSITIONS
21. Arbitration Agreement: Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Responsibility Clause, to the brochure, or any information relating in any way to the trip, or to the trip itself, shall be settled solely and exclusively by binding arbitration in Commerce Chamber from Cluj Romania, in accordance with the rules of Romania then existent.
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Privacy statement
We respect and will continue to respect the privacy of our customers.
Although personal information about you will be submitted to companies that are implicated in the creation of your holiday / tour (airlines, providers, hotels, banks).
Except these cases, we will take reasonable steps to protect the security of the information we collect from you.
Users who have subscribed to our e-mail service will receive promotional mailings and e-mails from us. If you no longer wish to receive promotional mailings or e-mails please e-mail us and mention in the subject line: unsubscribe.
When you browse the site, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us.
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Copyright Notice
Permission to use, copy and distribute the documentation published by Transylvania Live - Expert in Transylvania on this World Wide Web server is hereby granted on the condition that each copy contains this copyright notice in its entirety and that no part of the documentation is used for commercial purposes but restricted to use for information purposes within an organization.
The content of this website was believed to be accurate at the date of input. However, not only are resorts and properties constantly endeavouring to further improve their facilities, resulting in changes to descriptions and the possibility of building work taking place but, even with the most stringent checks, human error can occur.
CHANGES AND ADDITIONS MAY BE MADE BY TRANSYLVANIA LIVE FROM TIME TO TIME TO ANY INFORMATION CONTAINED HEREIN.
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